One of Exeter's top law firms have an exciting opportunity within their Brand Engagement and Customer Experience team. This role focuses on supporting legal advisors with the growth of new client relationships and the delivery of exceptional service to all clients. Working closely with the Senior Client Manager, this role will have day-to-day responsibility for the firm’s sector research, public sector tenders, business plan implementation and client experience. You will be responsible for implementing the day-to-day client feedback process as well as the operational activities involved with identifying and attracting new clients, and in B2B situations supporting the winning of new business opportunities, supporting the preparation of tenders and new business pitches. Both aspects require significant interaction and stakeholder management with legal teams and internal business support teams. With the support of a Client Relationship Assistant, you will also be responsible for administration of client experience activity including, scheduling client feedback opportunities, handling simple queries from colleagues relating to client survey system and collating feedback on mystery shopper reports.
This firm is one of the city's recognised top names within the legal sector, with a culture of success and a workforce who are proud to work there. Boasting one of the nicest offices in central Exeter, they are one of THE employers of choice in the city. Working for a charismatic and engaging leader within this team, there will be the opportunity to learn and develop your skills within the role, with in-house training provided.
The ideal candidate will have previous experience of client relationships, office administration and possibly even business pitches and tenders, preferably in a legal industry or professional services firm. You will be qualified up to A-level or equivalent, ideally with some studies in Business or Marketing. Previous experience of general marketing and client service theory would be an advantage. You will be highly organised with an ability to manage multiple work streams while staying calm under pressure and maintaining focus on tasks to meet deadlines. You will be driven by results, while ensuring the delivery of exceptional client service at all times. You will need to have a flexible approach and the ability to work within a team environment. This position would suit someone who enjoys variable and busy workload, takes ownership over tasks and work independently where necessary. Good interpersonal and IT skills (Excel, PowerPoint, Word), excellent oral and written communication skills and attention to detail are essential for this role.
Skills and experience required:
- Administrative / office support experience within a marketing / sales team
- Good computer skills, including Word, Excel and PowerPoint
- A proactive and fast-paced approach
- Methodical, organised and structured approach to their work
- Someone with great attention-to-detail, for putting together tender documents
- Excellent communication skills, for asking information and providing feedback to senior stakeholders within the business
Hours and benefits:
- 09:00 - 17:15 (Monday to Friday)
- Hybrid-working (some days from home) policy offered
- Very attractive company bonus scheme available to all employees
- 25 days holiday + bank holidays
- Life assurance
- Private medical insurance
- Bonus scheme
- And more...
To apply, please submit your application or alternatively please contact James at Aspiria Recruit (contact details on the Aspiria Recruit website)